The main issue for families at Tulum Airport is the drive. Our route database estimates about 42 minutes to Tulum, 40 to Akumal, 50 to Puerto Aventuras and 73 to Playa del Carmen. These are estimates, not live figures. Plan for a long arrival day.
At the airport
The Mexican tourism ministry says there is an information module in the arrivals hall. For other family facilities, such as baby changing rooms and trolleys, ask there. The airport also lists a telephone number, 55 4160 4141, and an email address, atencion@tulumairport.com, for general questions.
Fixed-price private transfer
TQO Tulum
From€129for 2 passengers
Other destinations
Getting to your accommodation with children
Bus: a direct bus to Tulum Centro costs 207 MXN per person according to the ministry. It ends in the town, so you may need a taxi for the last leg. With strollers and bags this can be hard work.
Tren Maya link: the intermodal service to the Tulum station of the Tren Maya costs 55 MXN per person and does not include the train ticket. It suits families whose next stop is on the train line.
Taxi: authorised taxis are in the corresponding zone of the arrivals hall. No fare table was found, so agree how the fare is set, and the total, before you set off.
Pre-booked transfer: the vehicle goes to your door. You can ask for a larger vehicle for strollers and luggage. Check your booking confirmation for the meeting point.
Child seats
No official statement on child seat rules or availability in airport taxis was found. If you need a seat, request it when you book a transfer and give the child's age and weight, then confirm it in your booking confirmation. Do not assume a taxi at the rank will have one.
Practical points
Carry water, snacks and any medicine in your hand luggage. Keep passports and your accommodation address within reach. If one adult can stay with the bags while the other finds the driver or checks the booking, arrivals go more smoothly. Ask your transfer provider about vehicle size when you book, so that people, strollers and bags all fit.
The bottom line
With young children, a ride that goes straight to your accommodation is usually the calmer way to end a long journey. If you can, tell your accommodation your arrival time so that someone can receive you, and keep a few Mexican pesos for small expenses on the way.
Sources (checked 2026-10-27)
- Secretaria de Turismo (Sectur), communique 208/2026, 16 October 2026: ground options from Tulum airport (bus from the airport bus terminal to Tulum Centro at 207 MXN per person, intermodal Tren Maya service to Tulum station at 55 MXN per person excluding the train ticket, authorised taxis in the arrivals hall, car rental, information module and contact details): https://www.gob.mx/sectur/articulos/sectur-destaca-opciones-de-movilidad-para-visitantes-desde-el-aeropuerto-de-tulum
- Tren Maya (federal rail service), official site with online ticket sales: https://www.trenmaya.gob.mx/
- Approximate distances and driving times to the areas listed (route estimates, not measured live): AirportTransferPortal route database, checked 2026-10-27