Your Privacy Matters

Privacy Policy

Last updated: February 2026

1. Data Controller

Airport Transfer Portal is operated by Funny Tourism Ltd, a company registered in England and Wales (Company Number: 15549967), with its registered office at 86-90 Paul Street, London, EC2A 4NE, United Kingdom. We are the data controller responsible for your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Identity data: Name, email address, and phone number
  • Booking data: Travel details including pickup/dropoff locations, dates, and times
  • Flight data: Flight information for airport transfers
  • Financial data: Payment information (processed securely by our payment providers; we do not store full card details)
  • Communication data: Your preferences and any correspondence with us
  • Technical data: IP address, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access our website
  • Usage data: Information about how you use our website and services

3. Lawful Basis for Processing

We process your personal data on the following lawful bases under Article 6 of the UK GDPR:

  • Contract: Processing necessary for the performance of a contract (e.g., processing your booking)
  • Legitimate interests: Processing necessary for our legitimate interests (e.g., improving our services, fraud prevention), where your interests and fundamental rights do not override those interests
  • Consent: Where you have given consent (e.g., marketing communications). You may withdraw consent at any time
  • Legal obligation: Processing necessary to comply with legal or regulatory obligations

4. How We Use Your Information

We use the information we collect to:

  • Process and manage your transfer bookings
  • Communicate with you about your bookings (e.g., confirmations, driver details, flight tracking updates)
  • Provide customer support
  • Improve our services and user experience
  • Send marketing communications (only with your consent)
  • Detect, prevent, and address fraud and security issues
  • Comply with legal and regulatory requirements

5. Information Sharing

We share your information with the following categories of recipients:

  • Transfer service providers: Suppliers (drivers/companies) who fulfil your booking. They receive only the information necessary to complete your transfer
  • Payment processors: To handle transactions securely (e.g., Halkbank for card payments)
  • Service providers: Who assist in our operations (e.g., email delivery, SMS notifications, analytics)
  • Legal authorities: When required by law or to protect our rights

We do not sell your personal information to third parties. All third-party processors are required to handle your data in accordance with applicable data protection laws and our instructions.

6. International Data Transfers

As a global airport transfer marketplace, your information may be transferred to and processed in countries outside the United Kingdom. When we transfer your data outside the UK, we ensure that appropriate safeguards are in place as required by the UK GDPR, including UK adequacy decisions, standard contractual clauses approved by the Information Commissioner's Office (ICO), or other approved transfer mechanisms. Transfer of data to suppliers is limited to the minimum necessary to fulfil your booking.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes SSL/TLS encryption, secure servers, access controls, regular security assessments, and 3D Secure payment processing. While we strive to protect your personal data, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights Under UK GDPR

Under the UK GDPR and the Data Protection Act 2018, you have the following rights:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your data where there is no compelling reason for its continued processing
  • Right to restrict processing: Request that we limit the processing of your data in certain circumstances
  • Right to data portability: Request transfer of your data to another service provider in a structured, commonly used, machine-readable format
  • Right to object: Object to processing based on legitimate interests or direct marketing
  • Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing
  • Rights relating to automated decision-making: Not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects

To exercise any of these rights, please contact us at privacy@airporttransferportal.com. We will respond to your request within one month, as required by law. You will not have to pay a fee to access your personal data (or to exercise any of the other rights), unless your request is clearly unfounded or excessive.

9. Cookies

We use cookies and similar technologies to enhance your experience on our website. For detailed information, please see our Cookie Policy.

10. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. Booking data is typically retained for 7 years for legal and accounting purposes, in line with HMRC requirements. Marketing consent data is retained until you withdraw consent. Account data is retained for the duration of your account and for a reasonable period thereafter.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us and we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We will notify you of material changes by email or by placing a prominent notice on our website.

13. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. You can contact the ICO at ico.org.uk/make-a-complaint or by phone on 0303 123 1113.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: